Terms of Service & Storage Agreement

1. Service Overview

Sic'em Storage (“we,” “us,” “our”) provides seasonal storage services for students in the Athens, Georgia area. Our services include the delivery of packing supplies (boxes, tape, and QR-coded tracking stickers), pickup of packed boxes from customer locations, climate-controlled storage, and delivery of stored boxes to a designated return address within the Athens, GA area.

2. Deposit & Payment

• A $50 non-refundable deposit is required at the time of booking to reserve your pickup slot and initiate delivery of packing supplies.
• The deposit is applied toward your total balance. The remaining balance is due at the time of pickup.
• The deposit is non-refundable because packing supplies (boxes, tape, QR stickers) are delivered to you upon booking and cannot be resold once assembled or used.
• Accepted payment methods for the remaining balance include Venmo, Zelle, cash, or credit/debit card via Stripe.
• If the remaining balance is not paid at the time of pickup, we reserve the right to cancel the service and retain the deposit.

3. Pricing

• Medium Plan: $199 for 3 medium boxes (18" x 18" x 16"), plus $30 per additional medium box.
• Large Plan: $299 for 3 large boxes (24" x 18" x 18"), plus $50 per additional large box.
• All prices include packing supplies, QR tracking stickers, pickup, 3 months of climate-controlled storage, and delivery.

4. Liability & Item Protection

• Basic item protection is included with every booking at no additional cost.
• Maximum liability per box is limited to $100.Sic'em Storage is not responsible for damage or loss exceeding this amount per box.
• We are not liable for damage caused by improper packing by the customer, including but not limited to fragile items packed without adequate protection, liquids, or items that are not fully sealed.
• We are not liable for pre-existing damage, normal wear and tear, or damage caused by events beyond our reasonable control (acts of God, fire, flood, theft by third parties).
• Claims for damaged or lost items must be submitted in writing within 7 days of delivery. Claims submitted after this window will not be honored.
• Customers are encouraged to carry renter's insurance or homeowner's insurance that covers items in off-site storage.

5. Prohibited Items

The following items may not be stored:

• Perishable food or beverages
• Hazardous materials, chemicals, or flammable substances
• Firearms, ammunition, or explosives
• Live animals or plants
• Illegal items or controlled substances
• Items with a value exceeding $500 per box (unless disclosed in writing)

If prohibited items are discovered, we reserve the right to refuse storage and the deposit will not be refunded.

6. Storage Period & Delivery

• The standard storage period is from pickup (May 4-6, 2026) through delivery (August 14-15, 2026).
• Early retrieval is available with 48 hours' notice and may be subject to an additional fee.
• All deliveries are within the Athens, GA area only.
• Customers may update their return address at any time before August 1, 2026 at no charge by scanning their QR code. Address changes after August 1 are subject to a $15 update fee.
• If a customer fails to provide a valid return address by August 10, 2026, we will attempt to deliver to the original pickup address.
• Items not claimed within 30 days after the scheduled delivery date will be considered abandoned and may be disposed of.

7. QR Code Tracking

• Each box is assigned a unique QR code for tracking purposes.
• Customers can scan their QR code at any time to view box status and update their return address.
• QR codes are for tracking only and do not guarantee real-time location data.

8. Cancellation Policy

• The $50 deposit is non-refundable once packing supplies have been delivered.
• If you cancel before supplies are delivered, a full refund will be issued.
• Unused, unassembled boxes may be returned for a partial credit at our discretion.

9. Disclaimer

Sic'em Storage is an independent business and is not affiliated with, endorsed by, or sponsored by the University of Georgia or any of its affiliated entities.

10. Contact

For questions about these terms, contact us at sicemstorage@gmail.com or (706) 540-3436.